Terms & Conditions

1. Scope of Application

These Terms and Conditions apply to all services provided by NETPARTNER AI Agency (hereinafter "Company") to clients (hereinafter "Client"). The Company's services are provided exclusively on the basis of these General Terms and Conditions.

2. Contract Conclusion

Contracts are concluded through written agreement or email confirmation. The Client accepts these Terms and Conditions by placing an order or requesting services. The Company reserves the right to decline orders.

3. Scope of Services

The Company offers AI consulting, development, and implementation services as specified in individual project agreements. The scope of services shall be defined in a separate statement of work or proposal provided by the Company.

4. Compensation

Compensation for services is based on the agreed project scope and invoice terms. Invoices are due within 14 days of receipt unless otherwise specified. Late payment incurs interest at 5% per annum. All prices are exclusive of applicable VAT.

5. Timelines

Project timelines are estimates and depend on Client cooperation and timely provision of necessary information. The Company does not guarantee specific delivery dates unless expressly confirmed in writing.

6. Intellectual Property

Unless otherwise agreed in writing, the Company retains ownership of all materials, code, and methodology developed. The Client receives a non-exclusive license to use deliverables for the contracted purpose. Pre-existing Company IP remains Company property.

7. Warranties

The Company warrants that services will be performed professionally and in accordance with industry standards. The Company does not warrant that AI systems will be error-free or meet all Client expectations. AI solutions carry inherent limitations and uncertainties.

8. Confidentiality

Both parties agree to maintain strict confidentiality of proprietary information shared during engagement. This obligation survives contract termination for a period of two years. Exceptions include information that is publicly available or required by law to be disclosed.

9. Termination

Either party may terminate the engagement with 30 days written notice. Termination does not relieve Client of payment obligations for work completed. The Company is entitled to compensation for all accrued services at termination.

10. Limitation of Liability

The Company's total liability for any claims arising from this agreement shall not exceed the fees paid by the Client in the 12 months preceding the claim. The Company is not liable for indirect, incidental, or consequential damages. Some jurisdictions do not allow liability limitations.